Version tree is empty when displayed from a CCRC client

This technote identifies a defect where attempts to display a version tree from an IBM® Rational® ClearCase® Remote Client (CCRC) results in the display of only white space and provides information on how to workaround the issue. Symptom When displaying a version tree a loading screen is displayed, but when finished only white space is shown in the window.

Cause

The cause of this issue has been traced to having an instance of a branch locked. The problem occurs when attempting to display a version tree in which there is a lock on any branch instance that the version tree is attempting to display. Defect APAR PK63076 has been opened to investigate this issue. To be added to the list of clients reporting this issue, contact IBM Rational ClearCase support.

Environment

This behavior is seen after upgrading a CCRC client to the following build id: Build id: BALTIC_MR1_PATCH_CCRC_UPDATE.D080123 All previous build versions work as intended.

Diagnosing the problem

You can find the build id by displaying the Help menu option in an active ClearCase Remote Client window and selecting the About Rational ClearCase Remote Client option. Here is an example of the screen displaying the build id information for CCRC:

Resolving the problem

There is currently no resolution available for this defect. WORKAROUND: The following workarounds are available: In order for the version tree to be displayed all branches would have to be unlocked. Unlock all branches so the version tree displays. Avoid upgrading to D080123 of the CCRC client. All previous CCRC versions work as intended.