Tracing CCWeb client operations on Windows using Internet Explorer

To turn on Client side tracing:

1. Create a file named ccweb.options in your home directory.

Note: To determine your home directory open a command prompt (Start > Run type cmd) and type echo %HOME%.

2. Open the ccweb.options file with a text editor and add the following lines:

client_trace=true
client_trace_params=*:5
client_trace_output=console

3. Open Internet Explorer (IE) and select Tools > Sun Java™ Console

4. Repeat the steps in CCWeb to generate the errors in the logs.

5. In the Java Console, select the Copy button.

Paste the Java console data in a text file and send into ClearCase Support as an attachment.