RWP and WWW Publishing Service on Windows Server 2003

why the IBM® Rational® ClearCase® Remote Client (CCRC) cannot be accessed when hosted on Microsoft® Windows Server™ 2003 if the World Wide Web (WWW) Publishing Service is running.

Cause

After installing Rational ClearCase on Windows Server 2003, attempts to start the Rational Web Platform (RWP) service results in an error. Go to Start > All Programs> Administrative Tools > select Services, right-click Rational Web Platform, HTTP server, and click Start: ERROR: [Services] ! Windows could not start the Rational Web Platform, HTTP server on Local Computer. For more information, review the System Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to the service-specific error code 1. This service must be running to access the ClearCase Web Interface (CCWeb) and or CCRC on this web server. However, there is a conflict preventing the RWP service from starting if the WWW Publishing Service is already started. In this configuration, the RWP service cannot coexist with the World Wide Web Publishing Service on Windows Server 2003. Note: This error does not occur when starting the RWP service on Windows 2000 even if the WWW Publishing Service is running.

Solution

Stop the WWW Publishing Service, then you will be able to start the RWP service. 1. From the Services window, right-click the World Wide Web Publishing Service and select stop. The status will no longer be listed as Started: 2. When the WWW Publishing Service is stopped, right-click Rational Web Platform, HTTP serverand select Start. The service will start with no errors, and the status will be listed as Started. Once the service is running, CCRC (or CCWeb) can be accessed on this web server.